SHIPPING & RETURNS

• What are the shipping charges within India?

Rubato offers free standard shipping on all domestic orders. 

Domestic orders are usually shipped within 4-6 business days.

• From where will my order be shipped?

 All Rubato collectibles are shipped from our studio in Delhi NCR, India.

• Do you offer International shipping?

Rubato ships to over 230 countries worldwide via trusted courier agents.

• How long will it take for me to receive my order?

All Rubato orders are hand-assembled and quality checked at our studio after the payment transaction has been completed. Please allow us two (2) working days from the date of purchase to ship your order.

If you reside within India, your order should reach you within four (4) to six (6) working days after dispatch. You will receive tracking information and an estimated date of arrival at this stage. Please note that the estimated delivery times are not guaranteed by Rubato. They may vary in case of extreme weather conditions, technical failures, location etc.

In case of International delivery, the time duration is dependent on a plethora of factors, including but not limited to customs. Thereby, Rubato does not assure a time frame for the same. If you’d like an estimated date of arrival before proceeding with your purchase, please reach out to us at contact@shoprubato.com

Kindly note, deliveries may also take longer during promotional periods. 

• What are the shipping charges for International deliveries?

The International delivery charges are dependent on a plethora of factors, including but not limited to weight of the parcel, delivery location, and customs clearance. The same will be calculated at the time of checkout. 

Kindly note, the shipping costs showcased at checkout do not include custom duties.

• What are the charges for International duties and taxes?

All International duties and taxes are billed directly to you by the courier company at the time of delivery and are determined as per your country’s rules and regulations. If you’d like an estimate for the same before proceeding with your purchase, please write to us at contact@shoprubato.com or fill in our Customer Service Form. 

• Who will deliver my order?

Within India, we ship through registered courier company DTDC. Our delivery partner will attempt to deliver the package thrice before they return it to us.

Please provide a mobile number that you are available at, and your complete shipping address including the pin-code. This will help us ensure smooth delivery of your order. At the time of delivery, if the packaging looks damaged or tampered, please do not accept the package.

• If I have placed two separate orders, can you combine the orders and offer me reduced shipping?

Unfortunately, once your orders are placed we cannot combine multiple orders due to regulatory and compliance issues. Shipping will be applicable on all international orders. Currently, we are offering free shipping on all orders being delivered within India.

• I haven’t received my order. What should I do?

In case you have not received your order till fifteen (15) days after the estimated arrival date, please reach out to us at contact@shoprubato.com or fill in our Customer Service Form.

In a situation where the order is lost during transit, Rubato will ship a fresh order at the earliest possible date.

However, Rubato is not liable for re-shipping of your order under the following conditions:

> The delivery address you provided is invalid, incorrect, or obsolete.

> The delivery address you provided is not in the correct format.

> The courier company failed to deliver you the package after three (3) attempts.

> The recipient refused to accept the package.

• Shipping terms and conditions

Any part cancellation of the order may incur shipping charges on the balance order. 

 Saturdays, Sundays and public holidays are not set as business days for standard deliveries. 

We are offering free shipping for all orders within India. If you are an overseas guest, shipping charges will be added to your order at checkout.

Return Policy

• How can I cancel or change my order?

If you wish to cancel or change your order after payment, please reach out to us at contact@shoprubato.com or fill in our Customer Service Form and we will do our best to accommodate to your request.

Kindly note, Rubato cannot assure the cancellation or change of an order.

• Can I get a refund if I cancel my order?

Upon receiving approval of the cancellation of your order, you will be eligible for store credit, redeemable at www.shoprubato.com. 

Kindly note, Rubato does not offer refund by cash, credit transaction, or money order.